All pieces are handmade by Studio Amber Isabel from porcelain and fired to a temperature of approximately 1250 degrees (EU). The glaze is food safe and all pieces and dishwasher safe (this excludes the porcelain twigs/flowers).
Products that are ready to ship will be sent out the same 1-4 business days on the date of purchase.
We generally have a small quantity of each product in stock. However, if you require a larger quantity or a custom order please allow a 3 – 4 week turnaround time from the date that you order.
SHIPPING + DELIVERY
Because of the fragile nature of ceramics, we go to great lengths to make sure your wares will be arrive in one piece.
Shipping costs differ based on the size, number of pieces ordered and your location. You can see these details at the check-out.
For domestic orders the shipping costs are €8,95 and for Europe and World wide the shipping costs are €14,00 (these orders go to a maximum of 2kg).
And if you are in the neighborhood you are welcome to visit the atelier and pick up your product. Studio Amber Isabel is based in Alphen (NB), the Netherlands.
Is it not what you expected? We are sorry to hear that, but nonetheless you can return your product within 14 days after reception of your product. This only applies to stockable items on our website.
If you choose to return a product, it must be sent back in the same condition in which it was sent. Using the original packaging, the customer is responsible for shipping the product back to Studio Amber Isabel and assumes all responsibility for all associated shipping & return costs. We advise you to insure the product since if it arrives damaged, we will not be able to refund you.
Refunds will be processed within 30 days after reception of the goods.